Frequently asked questions

North Texas Balloons proudly serves events across North Texas — from Paris to Rhome and every celebration in between. We provide balloon decor, backdrops, marquee rentals, and event setups for clients in Anna, Melissa, Van Alstyne, Howe, Bonham, Celina, Sherman, Denison, McKinney, Plano, Frisco, Allen, The Colony, and surrounding communities.

Delivery fees are based on our tiered service map and vary by location, setup needs, and whether takedown is required. If you’re unsure whether your event location is within our service area, please submit an inquiry and we’ll confirm availability.

North Texas Balloons provides balloon decor, backdrops, marquee rentals, and event setups for a wide range of celebrations and professional events throughout North Texas.

We decorate for birthdays, baby showers, bridal showers, weddings, graduations, school events, proms, homecomings, teacher appreciation events, fundraisers, corporate events, grand openings, ribbon cuttings, conferences, trade shows, employee appreciation events, holiday parties, community events, and private celebrations.

Whether you are planning a small party, a school celebration, a branded corporate event, or a large full-service installation, we can help create balloon decor and event displays that fit your theme, colors, venue, and budget.

Yes. North Texas Balloons provides professional balloon decor for corporate events, business celebrations, grand openings, ribbon cuttings, conferences, trade shows, employee appreciation events, holiday parties, and branded company events throughout North Texas.

We can design balloon garlands, arches, columns, backdrops, marquee letters or numbers, and photo-ready displays to match your company colors, event theme, or branding needs. Custom signs, logo accents, and backdrop options may also be available depending on your event design.

Whether you need a simple branded setup or a larger full-service installation, we’ll help create a polished event display that makes your business celebration feel professional, memorable, and ready for photos.

Yes. North Texas Balloons provides grand opening and ribbon cutting balloon decor for new businesses, franchises, chambers, city events, corporate celebrations, and community events throughout North Texas.

We can create balloon columns, balloon arches, storefront garlands, branded backdrops, marquee letters or numbers, ribbon cutting photo displays, and custom event setups designed to help your business celebration feel polished, professional, and ready for photos.

Grand opening decor can be customized with your business colors, logo, signage, or theme. Please include your event date, location, ribbon cutting time, setup time, business colors, and any branding details when submitting your event form so we can create a custom quote.

Yes. North Texas Balloons works with schools, PTOs, booster clubs, school districts, and education organizations throughout North Texas for balloon decor, backdrops, marquee rentals, and event setups.

We can provide decor for school dances, proms, graduations, senior events, award ceremonies, teacher appreciation, staff celebrations, fundraisers, banquets, open houses, pep rallies, and campus events. Our balloon decor can be customized to match school colors, event themes, mascots, graduation years, or branded signage needs.

Because many schools and districts have specific vendor, insurance, delivery, and setup requirements, we recommend reaching out as early as possible so we can review the event details, confirm availability, and provide a custom quote.

Balloon decor pricing in North Texas depends on the size, style, location, delivery distance, and setup requirements for your event. Because every balloon installation is custom, your final quote is based on your design, service level (full-service or drop-and-go), rentals, add-ons, and any setup or takedown needs.

All balloon decor orders start at a $300 minimum before delivery, tax, and any additional rental items. This minimum allows us to provide high-quality balloons, professional design, and reliable event setup for a polished, photo-ready result.

For a personalized quote, please fill out our event form here:
https://northtexasballoons.com/event-form/

We recommend booking your balloon decor as early as possible, since event setup dates and times are scheduled on a first-come, first-served basis. Our calendar can fill quickly, especially during busy seasons, holidays, graduation season, school events, and corporate event periods.

Orders placed less than two weeks before your event may be subject to a rush fee to help cover expedited supplies, schedule adjustments, and any additional staffing needed to complete your setup.

Delivery fees vary based on your event location, travel distance, setup requirements, and whether takedown is needed after the event. North Texas Balloons uses a tiered delivery map to calculate delivery, setup, and pickup needs for events across North Texas.

Your delivery fee will be included in your custom quote once we review your event address, setup details, and service needs. If you are unsure whether your location is within our service area, please submit an event form and we will confirm availability.

You can request a quote here:
https://northtexasballoons.com/event-form/

North Texas Balloons does not offer regular Grab & Go pickup orders. We are currently focused on delivery-based balloon decor, Drop & Go delivery, and full-service event installations throughout North Texas.

For select smaller setups, Drop & Go delivery may be available. With this option, your balloon decor is delivered pre-assembled and ready to place, but it does not include on-site installation or pickup after the event. Please note that all orders are subject to a $300 minimum.

If you are unsure which option is best for your event, please submit our event form and we’ll help recommend the best balloon decor service based on your location, setup needs, and budget.

https://northtexasballoons.com/event-form/

Takedown and removal are included only with our Full-Service Delivery, Setup & Takedown option. This service includes delivery, professional on-site installation, and scheduled removal after your event when needed.

Drop & Go delivery does not include on-site setup, takedown, or pickup after the event. With Drop & Go, your balloon decor is delivered pre-assembled and ready to place, and the client is responsible for breakdown and disposal after the event.

If you need balloon decor removal added to your order, please let us know when filling out your event form. We can include takedown or pickup in your custom quote based on your event location, setup details, and schedule.

Once your balloon decor order is finalized and you have accepted your custom quote, we will send an invoice that can be paid online by credit card.

Your event date is officially secured once the required payment has been received. For most orders booked more than two weeks in advance, a deposit is required to reserve your date, with the remaining balance due two weeks before your event. Orders booked two weeks or less before the event will require payment in full.

If you have questions about your invoice, payment schedule, or booking requirements, please reach out before submitting payment so we can make sure everything is correct.

All balloon decor bookings require a non-refundable retainer to secure your event date. Because we reserve your installation time, order materials, and begin preparing your custom design in advance, retainers are not refundable under any circumstance.

If you need to cancel your event, any remaining balance beyond the retainer may be refundable up to 14 days before your event date. Cancellations made within 14 days of the event are non-refundable because materials, production time, staffing, and schedule space have already been allocated for your order.

If you need to reschedule, we are happy to transfer your retainer to a new date one time, subject to our availability. Reschedule requests should be made as soon as possible so we can confirm whether your new event date and setup time are available.

Yes, changes may be possible after booking to an extent, depending on your event date, design details, material availability, and production timeline. If you need to update your balloon colors, theme, signage, backdrop, marquee rental, setup location, or event details, please let us know as soon as possible.

We do not recommend making changes less than two weeks before your event, as materials may already be ordered and production planning may already be underway. Changes requested within two weeks of the event may be limited and may require additional fees for extra materials, specialty colors, custom signs, rental changes, rush ordering, delivery adjustments, or additional setup time.

We’ll do our best to accommodate reasonable updates while making sure your balloon decor and event setup stay polished, professional, and on schedule.

Yes. North Texas Balloons offers on-site walkthroughs for balloon decor, backdrop rentals, marquee rentals, and larger event installations once your event date is secured with a deposit. This allows us to reserve the time, travel, and planning needed for confirmed clients and helps ensure your setup is designed safely and professionally for your venue.

If you would like a walkthrough before booking, we can schedule a pre-booking site visit for a $50 site-visit fee. If you choose to book your event afterward, the $50 fee will be applied toward your final event balance.

A walkthrough may be recommended for larger balloon installations, corporate events, school events, outdoor setups, venue restrictions, limited access areas, or designs that require backdrops, marquees, attachment points, or custom placement planning.

Yes. North Texas Balloons is insured for balloon decor, event setups, and professional installations. This is especially important for venues, schools, corporate events, city events, grand openings, ribbon cuttings, and larger celebrations that may require proof of insurance before setup.

If your venue, school, or organization requires a certificate of insurance, please let us know as early as possible so we can confirm the requirements and provide the necessary documentation before your event.

Many venues have specific decorating rules for event decor, including restrictions on tape, command hooks, nails, ladders, open flames, ceiling attachments, wall attachments, confetti, shine spray, or where balloon decor, backdrops, marquees, and other rentals can be placed.

North Texas Balloons makes an effort to visit and become familiar with as many local venues as possible so we can better understand common setup areas, access points, and decorating guidelines. Since venue policies can change, we do ask clients to confirm the most current decorating rules with their venue before the event.

Please share any venue restrictions with us as early as possible so we can plan your setup accordingly. If venue rules affect the original design, placement, installation method, or setup time, adjustments may be needed and additional fees may apply.

Our goal is always to create a beautiful, venue-approved setup while respecting the venue space and following the guidelines provided.

Yes. North Texas Balloons offers balloon backdrops, backdrop rentals, and balloon decor combinations for parties, school events, corporate events, grand openings, ribbon cuttings, photo ops, showers, graduations, and special celebrations throughout North Texas.

Our backdrop options may include shimmer walls, boxwood walls, flower walls, wood backdrops, hoop backdrops, and other photo-ready event displays. These can often be paired with balloon garlands, marquee rentals, custom signs, logos, or themed decor to create a polished focal point for your event.

Backdrop availability depends on your event date, location, setup needs, and the specific backdrop style requested. Please include your preferred backdrop type, event colors, theme, and inspiration photos when submitting your event form so we can include the best option in your custom quote.

Yes. North Texas Balloons offers marquee rentals with balloon decor for birthdays, graduations, school events, corporate events, grand openings, ribbon cuttings, photo backdrops, and special celebrations throughout North Texas.

Our marquee letters and numbers can be paired with balloon garlands, backdrops, shimmer walls, boxwood walls, or custom event displays to create a polished, photo-ready setup. Marquee rentals are a great option for milestone birthdays, graduation years, business names, company initials, grand opening displays, and branded event decor.

Marquee availability depends on your event date, location, requested characters, and setup needs. Please include your preferred letters or numbers when submitting your event form so we can confirm availability and include the marquee rental in your custom quote.

Yes. Our marquee letters and numbers require access to electricity unless a battery pack rental is requested and approved for your setup. The client or venue must provide a safe, working outlet near the display area so the marquees can be properly powered during the event.

If electricity is not available near the setup location, please let us know before booking. Depending on the design, event location, and length of use, a battery pack rental may be available for an additional fee.

For the best setup, marquee rentals should be placed on a flat, stable surface and protected from unsafe weather conditions, heavy foot traffic, and areas where cords could create a tripping hazard.

Yes. North Texas Balloons can design balloon decor to coordinate with your business colors, school colors, event theme, or overall color palette. This is a popular option for corporate events, grand openings, ribbon cuttings, school events, branded celebrations, birthdays, baby showers, graduations, and holiday parties.

We offer a standard color chart that we ask clients to choose from to ensure the best availability and consistency. We also offer a premium color chart with additional specialty colors for an added fee. While exact color matches are not always guaranteed due to balloon manufacturing differences and lighting conditions, we will do our best to create a polished look that complements your brand, theme, or inspiration photos.

For the best results, please share your preferred colors, brand guidelines, logo, invitation, or inspiration photos when submitting your event form.

Yes. Logos, custom signs, and branded details can often be added to balloon decor, backdrops, marquee displays, and photo-ready event setups. This is a great option for corporate events, grand openings, ribbon cuttings, conferences, school events, fundraisers, milestone celebrations, and branded parties.

Depending on your design, we may be able to include logo signs, vinyl decals, acrylic signs, wood signs, foam board signs, neon signs, or other custom signage options. Custom signs require additional design and production time, so they should be requested as early as possible.

Please upload or send your logo, brand colors, wording, and any inspiration photos when submitting your event form so we can include the best signage option in your custom quote.

Balloon decor lifespan depends on where it is installed, the environment, and how it is handled after setup. We use high-quality balloons and professional materials, but latex balloons are a natural product and can be affected by heat, direct sunlight, wind, humidity, pets, children, foliage, rough surfaces, and other environmental factors.

Because of these conditions, we cannot guarantee how long balloon decor will last once it has been delivered, installed, or picked up. However, we will replace any balloons that pop during transportation or during our setup process.

Indoor balloon garlands typically last several days to a few weeks when kept in a climate-controlled space and away from direct sunlight, heat, sharp objects, and heavy handling. Outdoor balloon decor is more unpredictable due to Texas weather and should be considered temporary event decor designed to last for the duration of your event.

Many air-filled balloon designs can last several days to a few weeks indoors when they are kept in a climate-controlled space and away from direct sunlight, heat, sharp objects, pets, children, and heavy handling.

Please note that any space with doors or windows open to the outside may be considered an outdoor environment. Wind, humidity, sunlight, and temperature changes can affect the lifespan of balloon decor, even if the setup is technically under a covered area or inside a partially open space.

The longevity of your balloons depends on the environmental conditions of the space, so we cannot guarantee that balloon decor will last for any specific amount of time after delivery, pickup, or installation.

Yes, balloon decor can be used outdoors, but outdoor balloon installations are more unpredictable due to Texas weather. Sun, heat, wind, rain, humidity, rough surfaces, and changing temperatures can all affect the lifespan and appearance of balloons.

Because outdoor conditions are outside of our control, we cannot guarantee that outdoor balloon decor will last for any specific amount of time after delivery or installation. Outdoor balloons should be considered temporary event decor designed to look their best for the scheduled event time.

Outdoor installs may also require additional setup fees to cover the fasteners, weights, equipment, and installation time needed to properly secure your balloon decor. These details will be included in your custom quote based on your event location, setup area, and design needs.

We do not recommend moving balloon decor after setup or installation. Once balloon garlands, backdrops, marquees, or other event displays are installed, moving them can damage the design, affect the structure, or cause balloons and rental items to shift, pop, or become unstable.

If you think your balloon decor may need to be moved during the event, please let us know before booking so we can plan the safest setup option. In some cases, we may be able to design a display that is easier to reposition, but this must be discussed in advance.

North Texas Balloons is not responsible for damage, popping, shifting, or safety issues caused by clients, guests, venues, or other vendors moving the decor after setup is complete.

We do not recommend moving balloon decor after setup or installation. Once balloon garlands, backdrops, marquees, or other event displays are installed, moving them can damage the design, affect the structure, or cause balloons and rental items to shift, pop, or become unstable.

If you think your balloon decor may need to be moved during the event, please let us know before booking so we can plan the safest setup option. In some cases, we may be able to design a display that is easier to reposition, but this must be discussed in advance.

North Texas Balloons is not responsible for damage, popping, shifting, or safety issues caused by clients, guests, venues, or other vendors moving the decor after setup is complete.

No. North Texas Balloons does not use or inflate balloons provided by clients. We cannot guarantee the quality, durability, or longevity of balloons that were not purchased through us.

Client-provided balloons may be defective, low quality, damaged, or unsuitable for professional balloon decor. If they pop, deflate, or burst during or after inflation, there may not be enough usable balloons to complete your design properly.

For the best results, we provide the balloons and materials needed for your custom balloon decor. This allows us to create a more reliable, polished, and professional installation while helping avoid delays, extra costs, or design issues on the day of your event.