Frequently asked questions
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What areas do you service?
North Texas Balloons proudly serves events from Paris to Rhome and every celebration in between. Our primary focus areas include Melissa, Anna, Van Alstyne, Howe, Bonham, Celina, and the surrounding North Texas communities.
Delivery fees follow our tiered service map based on distance. If you're unsure whether your location is covered, reach out and we’ll confirm availability.
How much notice do you need before my event?
We recommend booking Balloon Decor as early as possible since event setup dates and times are scheduled on a first-come, first-served basis. Our calendar can fill quickly, especially during busy seasons. Orders placed less than two weeks before your event may be subject to a rush fee to cover expedited supplies, schedule adjustments, and extra staffing.
Yes! We offer three convenient Balloon decor delivery options:
- Full-Service Delivery + Pickup: Delivery, on-site setup, and takedown for your Balloon decor.
- Drop & Go: Delivery only, with your Balloon decor pre-assembled and ready to use.
- Grab & Go: Pre-built Balloon decor designs picked up from our Ivanhoe, TX location.
How much are your services?
Pricing depends on the size, style, and delivery distance for your event.
Every installation is custom, so your final price will depend on the design and setup needs. For an exact quote, please fill out our contact form.
We do have a $300 minimum for all full-service delivery and setup orders.
For an exact quote, please fill out our contact form.
How long will my balloons last?
Our most common question!! Latex is an all natural substance and is subject to deterioration due to exposure to the elements. We use only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup.
That being said, indoor balloon garlands could last up to a month or more (no guarantees) if kept away from direct heat and sunlight.
Can I meet with you at my event space?
Yes. We offer on-site walkthroughs once your date is secured with a deposit. This ensures the time and travel required for a walkthrough are reserved for confirmed clients.
If you prefer a walkthrough before booking, we can schedule one for a $50 site-visit fee. If you book your event afterward, this fee is applied toward your final balance.
How far in advance should I place my order?
We recommend booking Balloon Decor as early as possible since event setup dates and times are scheduled on a first-come, first-served basis. Our calendar can fill quickly, especially during busy seasons. Orders placed less than two weeks before your event may be subject to a rush fee to cover expedited supplies, schedule adjustments, and extra staffing.
What is the delivery fee?
Delivery fees depend on the delivery location and time of day.
Can I pick my balloons up from you?
Yes. We offer Grab & Go pickup from our location in Ivanhoe, Texas. These designs are prepared in advance, packaged for easy transport, and do not include delivery or setup.
Pickup is available by appointment only to ensure your balloons are fresh and ready when you arrive.
Do prices include removal of the decor?
Removal is included only with our Full-Service Delivery + Pickup option. This service covers delivery, on-site setup, and scheduled pickup after your event.
If you choose Drop & Go Delivery or Grab & Go pickup, breakdown and removal are not included, but removal can be added for an additional fee.
How do I pay for my decor?
Once your order is finalized and you have accepted the quote an invoice to pay online via credit card will be sent to you.
What is your cancellation policy?
All bookings require a non-refundable retainer to secure your date. Because we reserve your installation time, order materials, and begin prepping your design in advance, retainers are not refundable under any circumstance.
If you need to cancel, any remaining balance (beyond the retainer) is refundable up to 14 days before your event. Cancellations made within 14 days of the event are non-refundable, as your materials and production time have already been allocated.
If you need to reschedule, we’re happy to transfer your retainer to a new date one time, subject to availability.
How long do balloons last indoors?
Many air filled balloon designs can last weeks indoors! Please note that a space with doors and/or windows open to the outside is considered outdoors because wind, humidity, sunlight can and will affect the balloons. The longevity of your balloons will depend on the environmental conditions of the space and we cannot guarantee that the balloons will last any specific amount of time.
How long will my helium balloons float?
All of our helium balloons will generally float for at least 3 days if indoors, but typically much longer! Again, the longevity of your balloons will depend on the environmental conditions of the space and we cannot guarantee that the balloons will last any specific amount of time.
How long do balloons last outdoors?
Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons. With outdoor installs there are also additional fees to cover the fasteners needed to properly secure your decor.
I bought some balloons from somewhere else, can you inflate them for me?
No, we can not guarantee the quality or speculate about the longevity of balloons not provided by us. If they are defective or burst during or after inflation there may not be enough balloons necessary for your decor design. It is more time and cost effective for you to order the balloon decor from us using our balloons.
